================================================================================ NEST PILOT: PG Management Software ================================================================================ DEVELOPER: Dhigrowth Business Pvt Ltd. CORE OBJECTIVE: To bridge the communication and operational gap between Paying Guest (PG) owners and tenants, ensuring transparency, smooth communication, and highly efficient administration. -------------------------------------------------------------------------------- 1. PLATFORM OVERVIEWS -------------------------------------------------------------------------------- The software is divided into two main interfaces for primary stakeholders: A. THE ADMIN PANEL (FOR PG OWNERS) - Access: Web-based portal (https://admin.nestpilot.in) - Purpose: Centralized control over all PG operations, finances, and tenant management. B. THE MOBILE APP (FOR TENANTS) - Access: Available on both Android (https://play.google.com/store/apps/details?id=com.nestpilot.dhigrowth&hl=en_IN) and iOS platforms. - Security: Tenants can only access the application upon explicit approval from the PG owner. - Purpose: A user-friendly interface for tenants to interact with PG management. -------------------------------------------------------------------------------- 2. ADMIN PANEL CORE MODULES & FEATURES -------------------------------------------------------------------------------- [DASHBOARD & ANALYTICS] - Key Metrics: Real-time data on active customers, fully occupied rooms, total rent collected, and unresolved tenant issues. - Quick Actions: Shortcut buttons to Add Customers, Add Rooms, View Issues, and check Payment Records instantly. [MULTI-CHANNEL NOTIFICATIONS] - Push Alerts (FCM): Real-time mobile notifications for payments, announcements, and issues. - WhatsApp Integration: Automated secondary channel for high-priority alerts like rent receipts and overdue reminders. - Batch Processing: Ability to broadcast messages to all residents simultaneously with automated rate-limiting. - Notification Logs: Transparent history of all sent messages with delivery status (Sent/Failed) and timestamps. [CUSTOMER MANAGEMENT & ONBOARDING] - Data View: Structured tabular format showing Name, Email, Phone, Room, Tariff, and Advance Paid. - Onboarding Process: * Supports single entries or bulk customer imports. * Captures Phone, Gender, Emergency Contacts, DOB, ID Proofs, and Signatures. - Allocation: Assigns tenants to specific beds, rooms, and blocks with set joining dates. - QR Integration: Unique Onboarding QR Codes for streamlined resident intake. - Advanced Filters: Easy search functionality to track specific groups (e.g., unpaid customers). [PAYMENT & FINANCIAL MANAGEMENT] - Rent Tracking: Displays Collected vs. Outstanding amounts with Due/Overdue counts. - Payment Records: Individual customer history detailing Amount, Due Date, Status, and Paid Date. - Admin Controls: Manual status updates, custom payment records, and financial health filtering. [ROOM & FACILITY MANAGEMENT] - Inventory Tracking: Live count of total rooms, occupied rooms, and vacant beds. - Hierarchy: Categorizes rooms by Block and Floor for easy navigation. - Configurations: Manages shared room types (e.g., 2-sharing, 3-sharing, etc.). - Customization: Editable tariffs and "Room Presets" with amenities (e.g., "Deluxe with AC"). - Isolated Tracking: Maintains individual rent details for every tenant in shared spaces. [ELECTRICITY BILL MANAGEMENT] - Billing Creation: Monthly bill generation mapped to specific Blocks and Rooms. - Cost Splitting: Accurately distributes electricity costs among room occupants based on shares. - Status Tracking: Categorizes records into Draft and Finalized bills with full history. [FOOD & MESS MANAGEMENT] - Resident Preferences: Tracks Vegetarian vs. Non-Vegetarian choices. - Polls & Feedback: Admins can monitor response rates and resident choices. - Weekly Scheduling: Calendar for Breakfast, Lunch, and Dinner management. - Operations: Availability control and generation of service analytics and reports. [EXPENSE MANAGEMENT & REPORTING] - Comprehensive Analytics: Weekly monitoring and month-over-month financial comparisons. - Digital Receipts: Integrated AWS S3 storage for secure handling of receipts (JPEG, PNG, PDF). - Financial Exports: Professional Excel (XLSX) and JSON reports for tax and audit prep. - Intelligent Categorization: Identifies top spending areas and cost-saving opportunities. [ATTENDANCE TRACKING & REPORTING] - Real-time Records: Tracks daily attendance with categorization (Present, Absent, etc.). - Monthly Reporting: Generates detailed summaries for academic or internal monitoring. - Configuration: Custom attendance rules, deadlines, and notification settings. [ISSUE RESOLUTION & HELPDESK] - Centralized Tracking: Monitor all tenant problems (Plumbing, Wi-Fi, etc.) in one dashboard. - Status Management: Workflow from "Open" to "In-Progress" to "Resolved" with timestamps. - Feedback Integration: Links to resident reviews (e.g., Google Reviews) to ensure service quality. [ADMINISTRATIVE DELEGATION & ACCOUNT SWITCHING] - Main Admin Privilege: Master control account for managing sub-admins and tenant-wide settings. - Identity Switching: "Switch Admin" feature allows main admins to securely impersonate sub-accounts for troubleshooting. - Activity Logs: Granular audit history per user to ensure system-wide accountability. [PUBLIC ONBOARDING & CUSTOMIZATION] - Custom Data Fields: Dynamically define required fields (e.g., "University" or "Blood Group"). - Document Engine: Automatically generates a professional Registration PDF locally on the resident's device. - T&C Management: Configurable legalese for onboarding with digital signature support. -------------------------------------------------------------------------------- 3. SYSTEM RELIABILITY -------------------------------------------------------------------------------- The software is built for high availability and performance: - State Persistence: Prevents data loss during page reloads or network issues. - Identity Management: Sophisticated JWT-based token refresh for seamless sessions. - Multimedia Optimization: Integrated image resizer for profile photos and signatures to ensure mobile speed. -------------------------------------------------------------------------------- 4. CONTACT & SUPPORT INFORMATION -------------------------------------------------------------------------------- For inquiries, onboarding, or support, please contact: NAME: Pranitha Subramaniyam (Product Manager, Nest Pilot) COMPANY: Dhigrowth WHATSAPP / CALL: 8610935770, 9600875969 EMAIL: pranitha@dhigrowth.com ================================================================================